Yokozunausa

Thank you for considering Yokozuna premium performance products for your bicycle. If you are choosing to purchase online the following are Frequently Asked Questions that will help your buying experience to be a smooth one. If you don't find an answer here, please let us know!

We also sell our goods through better bicycle shops and distributors. Links to distributors and dealers are on the bottom of the page.

If you are a bike shop or a distributor, please e-mail us directly to do business with us. Thanks!

FAQ’s

Ordering Online

Is your web site secure?

Shopping with your credit card with yokozunausa.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

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MINIMUM ORDER Policy

Since don't qualify for any discounts from our shippers, we felt it neccessary to impose a MINIMUM ORDER of $39.99. We would feel ripped off if someone charged $5 shipping, for a $7 part, but that's how much shipping really costs these days. This is our way of saving you from that. If you don't like, we hope you will try to get your Yokozuna from another on-line source or a brick and mortar bike shop.

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Payment Options

We accept Visa and Mastercard as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Online Order Status (Tracking info and more)

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

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Confirmation of orders

After placing an order you will get a confirmation email within 30 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

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Tax

You will only be charged tax if you are a resident of California. We are required by law to charge sales tax on orders shipped to California addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Shipping

All orders are shipped via UPS, and freight charges (including applicable tax, insurance, and $3.00 handling) will be billed using published rates (which can be found on the UPS website). We offer Standard Ground service. If you need your order more quickly, you need to e-mail us. Orders are generally shipped within 48 hours of receipt.

Shipping costs are determined by UPS. We cannot quote shipping as it based on zip code, box dimensions, weight, and shipper surcharges.

We do our best to pack boxes economically to save the customer on shipping costs. Because of this, we cannot quote shipping costs when we send your order confirmation. When you get your order confirmation, it will only include prices for the products themselves. Shipping costs will be assessed when we charge your credit card and you will receive an e-mail invoice showing those costs. If you need to see shipping costs before we send the order, please include your request in the comments section of your order or e-mail us at wired@yokozunausa.com

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Where we ship

Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) but you have a stateside address, we can certainly arrange to ship your order there.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?

UPS Domestic:

Ground - If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the 1-2 days after you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 94080


IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

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Returns & Exchanges

Returns

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

• Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
• We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
• All returns and exchanges are subject to our Terms of Use.

Please contact us in order to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing.

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Exchanges

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.

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